Frequently asked questions
Q: How long does shipping take?
A: Orders are usually processed and shipped within 1-2 business days. When your order ships, we will contact you with a shipping confirmation and tracking reference.
Once your order has been processed, the delivery time is 1 week, but may be extended depending on the country up to 2 weeks.
Delivery is Monday to Friday, between 8 am and 5 pm local time. If you are not home to accept delivery, a delivery notification card with further details will be issued.
Q: How much does shipping cost to…?
A: The shipping cost depends on the country where you are. In your shopping cart, you will see the postage to your country before completing the purchase.
Q: How are the masks made?
A: All masks are 100% handmade by our artisans. The extended experience in leather working along with quality craftsmanship guarantee an unique product that will last for a long time in great condition.
Q: What forms of payment do you accept?
A: PayPal is the faster and safer way to make an online payment. PayPal requires no registration, and accepts all major types of credit cards.
Q: What is the return and exchange policy?
A: All sales are final. If you are unhappy with the item please contact us and we’ll try to work something out: firstname.lastname@example.org
All claims must be made within 90 days of ordering.
Q: I need several masks for an artistic group, theater, music band, shoot a film… Can I get a discount?
A: Yes, we do provide discounts for orders of more than 5 masks. Contact us for more details: email@example.com
Q: How should I take care of my mask?
A: The leather masks are quite durable. When storing them, keep them in a cool, dry place out of direct sunlight. The worst enemy is water, as the masks will soften and distort when wet, so don’t wear them in the rain, in the pool, or in the shower. Heat will dry them out and make the leather crack. No regular maintenance is required. If they become soiled, wipe with a soft cloth.