Shipping and Returns

SHIPPING

As a general rule, the packages are shipped within 24/72 hours upon receipt of payment via USPS, Correos or DHL. We will provide a reference number and a link so you can track your order online.

Shipping costs include handling and packaging costs and postal expenses. Transport costs vary depending on the delivery address. Customs tariffs are not included.

Shipping costs are automatically calculated on the Checkout Page once your City/Suburb and Postal Code have been entered.

Generally, you should receive your order within 3-12 days, depending on the delivery address.

We are not responsible for any damage that may occur after sending your package, but we do everything possible to protect all fragile items.

RETURNS

If you are not satisfied with the product that you have purchased from us, you may return it and get a refund or exchange the product. If the change involves a change of model you should pay the price difference that exists between them. In both cases the transport charges will not be credited, nor those of the initial shipment or return. No returns will be accepted without the previous written authorization of PLAGUE DOCTOR MASKS. For a return you must contact us within 7 days after delivery of the products to you.

The product must be returned in original packaging and in perfect condition.

PLAGUE DOCTOR MASKS not allow returns of custom manufacturing or commission orders.

We do not issue refunds for digital products once the order is confirmed and the product is sent.